Privacy Policy

Your privacy matters to us. Learn how we protect your information.

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

This Privacy Policy explains how RaginBert Games ("we," "us," or "our") collects, uses, and protects information when you use our Fluvsies Pocket World game and website. We are committed to protecting your privacy and ensuring a safe gaming experience for all users, especially children.

2. Information We Collect

2.1 Information You Provide

  • Contact information when you email us for support
  • Feedback and communications you send to us
  • Newsletter subscription requests

2.2 Information Automatically Collected

  • Device information (type, operating system, browser)
  • Game progress and statistics (stored locally)
  • Website usage analytics (anonymized)
  • IP address and general location information
  • Cookies and similar technologies

2.3 Information We Do Not Collect

We do not collect:

  • Personal names or addresses from children
  • Photos or videos of users
  • Social media information
  • Credit card or payment information directly
  • Precise location data

3. How We Use Information

We use collected information to:

  • Provide and improve our game and services
  • Respond to support requests and communications
  • Send newsletters (with explicit consent)
  • Analyze usage patterns to improve user experience
  • Ensure compliance with legal obligations
  • Detect and prevent fraud or abuse

4. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Remembering user preferences
  • Analytics and performance monitoring
  • Marketing and advertising (with consent)

You can manage cookie preferences through our cookie consent banner or your browser settings.

5. Data Sharing and Disclosure

We may share information with:

  • Service providers who help operate our services
  • Analytics providers (Google Analytics, etc.)
  • Law enforcement when required by law
  • Business partners for legitimate business purposes

We do not sell personal information to third parties.

6. Children's Privacy

We are committed to protecting children's privacy:

  • We do not knowingly collect personal information from children under 13
  • Our game includes parental controls
  • We comply with COPPA and GDPR requirements
  • Parents can request deletion of their child's information

7. Data Security

We protect your information through:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on privacy and security

8. Data Retention

We retain information for:

  • Account data: Until account deletion is requested
  • Support communications: 3 years
  • Analytics data: 26 months (anonymized)
  • Marketing data: Until consent is withdrawn

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict processing of your information
  • Data portability
  • Object to processing
  • Withdraw consent

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

  • Email: support@raginbertgame.com
  • General Inquiries: info@raginbertgame.com
  • Address: 28 Riverside Avenue, Florence, Italy, 50123

13. Legal Basis for Processing

We process your information based on:

  • Consent (for marketing communications)
  • Legitimate interests (for service improvement)
  • Contract performance (for service delivery)
  • Legal obligations (for compliance requirements)

14. Third-Party Services

Our game and website may include links to third-party services. This Privacy Policy does not apply to those services. Please review their privacy policies separately.

15. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at: support@raginbertgame.com